EXCHANGE & RETURNS

We pride in working with you. In case you bought the stocked products, you are welcome to exchange it with another product or return it for store credits within 7 days of delivery. For customized products, We will repair it based on your designs at first you sent to us, or follow your new thought to make it out again for free based on the one we have made.

Refunds are processed within 24-48 business hours, but may take up to 2-4 weeks to appear depending on your bank or payment provider. If your refund hasn't appeared after your next billing cycle, please contact us for assistance.

Customized products cannot be returned for a refund since they are made specifically for you. However, if there is a manufacturing defect or the product doesn't match your approved design, we will remake it for free or provide store credit. Please reach out to us within 7 days of receiving your order with photos of the issue.

We're sorry if your order arrived damaged! Please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will either send a replacement at no additional cost or provide a full refund. Your satisfaction is our priority, and we'll make sure to resolve any shipping damage issues quickly.

Starting a return or exchange is easy! Simply contact our customer service team via email at support@lchotfix.com or through our Contact Us page. Provide your order number and reason for return/exchange. We'll guide you through the process and provide a return shipping address. Once we receive your item, we'll process your exchange or refund within 3-5 business days.

For returns due to a manufacturing defect, wrong item shipped, or damaged goods, we will cover the return shipping costs. For returns due to change of mind or incorrect sizing (for stocked products), the customer is responsible for return shipping. We recommend using a trackable shipping method to ensure your return arrives safely.

Items must be in their original, unused condition with all original packaging and tags intact. Heat transfers should not have been applied or ironed. Rhinestone designs should be undamaged with all stones in place. Patches and embroidery items should be unstitched and unaltered. Items showing signs of use, washing, or alteration cannot be accepted for return.

Absolutely! For stocked products, you can exchange for any other product of equal or greater value (you pay the difference). If the new item is less expensive, we'll issue store credit for the difference. Please note that exchanges are subject to product availability, so contact us as soon as possible to secure your preferred design.

If your custom order doesn't match the specifications you approved, please contact us immediately with photos. If the error is on our part (wrong colors, sizes, or design elements different from the approved proof), we will remake your order at no additional cost. If the error matches your approved proof, we can still help you by offering a discounted remake or store credit.

For stocked products, you have 7 days from the delivery date to request a return or exchange. For damaged items or manufacturing defects, we ask that you report the issue within 48 hours of delivery. For customized products with quality issues, please contact us within 7 days of receiving your order. After these timeframes, we may not be able to process your request.

Yes! You can cancel stocked product orders before they ship for a full refund. For custom orders, cancellation is possible before production begins. Once production has started on a custom order, cancellation may incur a fee to cover materials and labor already invested. Contact us as soon as possible if you need to cancel - the sooner you reach out, the better we can accommodate your request.

The following items cannot be returned: custom-made products (unless defective), clearance or sale items, items purchased more than 7 days ago, products that have been used/applied/washed, items without original packaging, and bulk/wholesale orders. If you're unsure whether your item qualifies for return, please contact us and we'll be happy to assist.